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Astrid Canastuj
111-616-8934 · astrid@email.com · Phoenix, AZ
Summary
Detail-oriented IT support professional specializing in computer systems and troubleshooting, with a strong foundation in cybersecurity principles and a track record of improving user experiences within fast-paced technical environments.
Work Experience
IT Support Specialist
Mar 2025 – Present
TechCore Solutions
Delivered technical support to 80+ clients, resolving hardware and software issues with a 97% satisfaction rate.
Automated ticketing workflows using PowerShell, reducing average resolution time by 35%.
Computer Assistant
Aug 2024 – Feb 2025
ByteFix Co
Diagnosed hardware failures and improved overall system reliability across 50+ workstations.
Enhanced service delivery by 28% through proactive cross-team collaboration and process documentation.
Education
B.A. in Cybersecurity
2025
University of Washington · GPA: 3.0
Certifications
CompTIA Security+
2024
CompTIA
Microsoft 365 Fundamentals (MS-900)
2023
Microsoft
Skills
IT SupportTroubleshootingSystem DiagnosticsHardware & SoftwareWindows OSMicrosoft 365Customer SupportPowerShell+ Add skill
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